British Telebastards

Here I am. On the phone. With British Telecommunication (BT). Again. It is the SECOND time now that I am trying to pay the exact same bill!! Unfortunately, our landline has been taking over by another company (TalkTalk, also crap in customer service) so therefore our last bill can’t be paid for over the internet or via the automated phone service. So let me tell you what I have to go through right now… (and please remember, I already went through the EXACT same thing 2 weeks ago!!!!!)

I dial 0800…. (Oh nice, it’s free)… An automated phone service makes me go through 7 different menus before I come to the conclusion that I am going in circles as our account is already closed. I have to hang up as I am stuck in a menu and can’t get out.

I dial again 0800… (Thank God it’s free)… An automated phone service makes me go through 5 different menus after which someone picks up in India. Probably not realizing they did... ‘Bladiebladiebla…hahaha…blabla?..Aaaahhh blablabla….oohhh???.. Bladieblaaaa’. I say ‘Hello?...Helloooooo? HEY!!!...’ I move the microphone into my mouth and shout ’HEEEEEEYYYYYYYYYYYYYYYYYY’. They finally realize someone is on the other line and hang up.

I’m slightly irritated now….Like 2 days before I have my period….Ask Lalo. Not good….

I dial again 0800… (It’s better for free this shitty number!)… An automated phone service makes me go through 6 different menus (I tried a short-cut but it just made me go through the same menus twice!! Bastards) after which someone picks up. This is a British guy, who is SO keen to put me back on hold that before I know it he already has!

So here I am….45 minutes later and still on hold (and this is definitely NOT exaggerated as we have a timer AND speaker on our new frickin’ BT phone). I’m not sure what to think now. Coz as I have said before….I’ve been here, and done it. Gave them after 55 min wait my credit card details. It took the guy almost 20min to put it into his sad little PC system. Fucked up a few times. Put me on hold also a few times to ask his colleagues. It was madness. I became so angry with him that Lalo had to finish the conversation with him coz otherwise I would have to down there and put his head through a wall!!!! And guess what….after 2 weeks I receive the same bill again!!!!!!!!!!!!!!!!!!!! They must be joking me.

I have written this story, and I’m still on hold. I totally understand why people get upset when they are kept on hold. I’m almost fuming. I am. I know I have a smallie temper, but I normally manage to keep the Beast inside. But it wants to get out! I keep you informed….



Btw, today a guy named Niels walked into the store… I thought to myself ‘wow that sounds Dutch’. And warempel, he is!! It has been exactly 5 years ago I did an eye test in Dutch. It was TOO hard!!! What a terrible language I would have to say ;) Good luck to you Lalito!!!